FAQ
Beyond the Shelf is a service offered by NLC that gives customers access to products not regularly available in NLC stores. Orders are intended for personal consumption; however, products may be resold by individuals or businesses that hold a valid liquor license.
Yes. A 50% deposit is required before an order is placed with NLC. The remaining balance will be charged once your order arrives at our warehouse.
If your initial payment is declined, you’ll need to provide an alternate payment method before your order can be processed. A valid payment method must be saved to your account before an order can be placed.
If the remaining balance cannot be processed, you’ll receive an email with instructions to update your payment method. You’ll have 10 days to provide an alternate payment method. If payment is not received within that time, your order will be considered abandoned, disposed of, and no refund will be issued.
Delivery times vary depending on the NLC supplier, product availability, shipping requirements, and country of origin. When your order is placed, we’ll provide an estimated delivery date. Depending on the product or offer, delivery may take up to six months. While NLC will make every reasonable effort to meet estimated timelines, delivery dates are not guaranteed, as shipping and supply chain factors beyond our control may affect arrival times.
No. All Beyond the Shelf purchases are final. Once an order has been placed, it cannot be cancelled, exchanged, or refunded, except in the limited circumstances outlined below.
If your order arrives damaged or is short-shipped, you’re eligible for a refund for the affected item(s). Refunds will be processed within 30 days and returned to your original method of payment.
NLC reserves the right to cancel an order if supplier minimum order requirements are not met or if the product arrives damaged and cannot be fulfilled.
Email notifications will be sent when:
- your order is placed;
- your order arrives at our warehouse; and
- your order is ready for pickup at your selected NLC location.
Orders can be picked up at most NLC locations across the province. Pickup location must be selected when placing order and must be picked up at that location.
Once you receive an email notifying you that your order is ready for pickup, you’ll have 90 days to collect it. Orders not picked up within 90 days will be considered abandoned, disposed of, and no refund will be issued.
Yes. Someone else can pick up your order on your behalf, provided you have contacted the selected pickup location and provided the name of the individual who will be picking up your order. They must have the Order Confirmation number, final payment received notification as well as a valid government-issued photo ID to collect the order.
Yes. Bottle deposit fees apply to Beyond the Shelf orders in accordance with provincial regulations.